العربية +974 50375555 info@alanaam.qa

FAQ

FAQ

Frequently Asked Questions by Customers

1. What types of meat and products does Al Anaam offer?
We provide a variety of fresh, chilled, and frozen meats, including sheep, cows, and camels. We also offer frozen Turkey & Chicken products.

2. How can I purchase Al Anaam products?
You can buy Al Anaam products at our butcher shops located in different regions of Qatar, through the Al Anaam app, or by calling our hotline at +974 50375555.

3. What is the automated slaughterhouse service?
Our automated slaughterhouses follow Islamic guidelines and are supervised by veterinarians. They are equipped with advanced safety technologies to ensure the highest standards of hygiene and efficiency.

4. What quality and food safety standards does Al Anaam follow?
Al Anaam adheres to the highest standards of quality and food safety. Our operations undergo regular tests, including laboratory analyses, audits, and we comply with ISO 9001:2015 and ISO 22000:2018 to ensure the safety and quality of our products.

5. What distribution and commercial quantity services does Al Anaam offer?
Al Anaam provides fresh, chilled, and frozen meats in large quantities for commercial customers. We also offer delivery services with a fleet of refrigerated trucks to ensure the freshness of our products.

6. How is meat quality ensured during delivery?
We use refrigerated vehicles equipped with advanced technology to ensure that meat is delivered fresh and maintains its quality.

7. Where are Al Anaam Food Company branches located?
Al Anaam has several branches across Qatar. You can find a list of our branches and their locations on our website.

8. Are there frozen or imported meats in your stores?
Yes, Al Anaam offers a selection of frozen and imported meats along with fresh local options.

9. What are the working hours at Al Anaam butcher shops?
Our butcher shops are open daily from 7 AM to 11 PM, with a break on Fridays from 10 AM to 1 PM.

10. What are the working hours at Al Anaam slaughterhouses?
Al Anaam slaughterhouses operate from 5 AM to 3 PM.

11. What payment options are available?
We accept payments via credit cards, debit cards, and cash on delivery.

12. Can I customize the order by specifying the fat content or thickness of the cuts?
Yes, you can customize your order for fat content or cut thickness through our app or in-store.

13. Do you offer promotions or discounts on products?
Yes, we provide regular promotions and discounts. Follow our social media pages for the latest updates.

14. Do whole sheep come with offal?
Yes, fresh whole sheep include offal (tripe, liver, heart, and lungs), unless you request their removal. Imported chilled or frozen sheep do not come with offal due to health regulations.

15. What products does Al Anaam Food Company offer?
Al Anaam offers fresh and frozen meats. We also provide slaughtering services and home delivery.

16. Do you offer custom cutting services?
Yes, we offer custom cutting services based on your preferences.

17. Can I attend the slaughter of the Aqeeqah?
Currently, attending the slaughter of the Aqeeqah is not available. However, the process is overseen by professionals and conducted under Islamic regulations. For further details, contact us at +974 50375555.

18. Can I request specific cuts of meat if they are not available in the app?
Yes, if specific cuts are not available in the app, you can contact our hotline, and we will do our best to fulfil your request.

19. When are orders delivered to homes?
Orders placed before 5 PM are delivered on the same day, within a maximum of 3 hours. Orders made after 5 PM will be delivered the next day at your preferred time, as our livestock is slaughtered fresh in the morning.

20. Is there a minimum order amount for delivery service?
Yes, the minimum order amount for delivery varies. The app will show the required amount during order completion.

21. Is there delivery service outside of Doha?
We deliver to Doha and all over Qatar.

22. Is fresh meat available daily?
Yes, we offer fresh meat daily, with livestock slaughtered each morning to ensure freshness.

23. Can I return or exchange meat if it is not of the desired quality?
Yes, you can return or exchange meat within 24 hours if it does not meet your quality expectations.

24. What types of certificates and accreditations has Al Anaam received?
Al Anaam is under the certification process of ISO 9001:2015 for Quality Management and ISO 22000:2018 for Food Safety, ensuring high standards throughout our production process.

25. Does Al Anaam provide special services for companies and events?
Yes, Al Anaam offers customized services for companies and events, including bulk meat supplies at competitive prices.

26. What are the additional costs associated with slaughtering?
Slaughtering fees range from 30 QAR with bag and Box packaging including cutting and loading.

27. Are there additional costs for home delivery?
Yes, there is a home delivery charge which varies according to location between 30 QAR to 50 QAR fee in addition to slaughtering and packaging costs.

28. Are imported meats slaughtered according to Islamic law?
Yes, all imported meats sold by Al Anaam are slaughtered in accordance with Islamic law.

29. Is there monitoring to ensure adherence to supported prices?
Yes, the Ministry of Commerce and Industry monitors all sales outlets to ensure compliance with the supported prices.

30. Do you provide local meats?
Yes, we offer high-quality local meats, as well as imported options from the best farms globally. You can check availability through our app or by contacting us at +974 50375555.

31. How can I place a delivery order to my home?
You can place a delivery order through our Web App, Mobile App, or by calling the hotline at +974 50375555.

32. Can I schedule orders in advance for special occasions?
Yes, you can schedule your orders in advance for events such as Eid, weddings, or family gatherings. Contact our customer service or use the app to arrange your order and specify the delivery date and time.

33. Do you provide halal certification for the meat products?
Yes, all Al Anaam meat products are certified halal. We follow strict Islamic guidelines during the slaughtering process to ensure that all our meats meet halal standards.

34. Do you offer any seasonal or limited-time products?
Yes, Al Anaam offers seasonal and limited-time products, particularly during holidays such as Ramadan, Eid Al-Fitr, and Eid Al-Adha. Keep an eye on our website and social media channels for special offers and products during these times.

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